Postage & Return Policy

Shipping and Delivery

For domestic orders within Pakistan, parcels are typically delivered within 1–5 business days. Occasionally, exceptions may occur, but we will work to resolve any delays promptly to ensure a smooth delivery experience.

For international orders, please contact us directly on WhatsApp to discuss delivery options, timelines, and shipping fees.

Exchange and Refund Policy

At ROOPAM, exchanges and refunds are only entertained in the event of an error on our part, such as receiving the wrong size, color, or item, or any mistake in the order fulfillment. Change of mind, personal preference, or incorrect selection by the customer is not a valid reason for exchange or refund.

To initiate an exchange or refund, please contact us via WhatsApp at +92 339 XXXXXXX or email support@roopam.studio.

Customers may choose between store credit or a direct exchange, depending on their preference. All items must be returned in their original condition and packaging to qualify. Customers are responsible for delivering the returned item to our location unless the error is on our part.