Terms of Service

Exchange and Refund Policy

At ROOPAM, exchanges and refunds are only entertained in the event of an error on our part, such as receiving the wrong size, color, or item, or any mistake in the order fulfillment. Change of mind, personal preference, or incorrect selection by the customer is not a valid reason for exchange or refund.

To initiate an exchange or refund, please contact us via WhatsApp at +92 339 XXXXXXX or email support@roopam.studio.

Customers may choose between store credit or a direct exchange, depending on their preference. All items must be returned in their original condition and packaging to qualify. Customers are responsible for delivering the returned item to our location unless the error is on our part.

Order Cancellation

Customers may cancel their order at any time before the order has been processed and dispatched. Once the order has been processed, the Exchange and Return Policy shall apply.

ROOPAM reserves the right to decline or cancel any order in circumstances where payment has not been successfully processed or where the product is found to be faulty or unavailable.

Payment Information

For orders placed via Cash on Delivery (COD), customers are required to pay 50% of the order value as advance to confirm the order. The remaining balance will be collected upon delivery.

For other payment methods, please refer to the checkout page for the latest options. We use trusted payment services to securely process and store your order information, including your order number, name, shipping details, phone number, and email address.

Shipping and Delivery

For domestic orders within Pakistan, parcels are typically delivered within 1–5 business days. Occasionally, exceptions may occur, but we will work to resolve any delays promptly to ensure a smooth delivery experience.

For international orders, please contact us directly to discuss delivery options, timelines, and shipping fees.

Communication and Customer Support

Our team strives to respond to all customer inquiries as quickly as possible. We aim to provide efficient and helpful support via WhatsApp.

Updates or modifications to these Terms of Service will be reflected on this page. Customers are encouraged to check this page periodically to stay informed of any changes.

Legal Compliance and Data Protection

We prioritize the security of your personal information. Customer data, including order details and contact information, is securely handled and processed in accordance with our Privacy Policy.

By using our website, you consent to the processing of your IP address by third-party services to determine your location for currency conversion purposes. A temporary session cookie may be stored in your browser to maintain the selected currency consistently while browsing the site.

We reserve the right to update these Terms of Service from time to time. Continued use of our website constitutes your agreement to any such changes.